Re: bad reviews
I'm saving your response for the inevitable bad review. Very nice.Scott
View ArticleRe: bad reviews
To lovere@111ps.....I agree with what marym suggested as your Owner's Response.....I would add what you see in normal font, underlined (that I'd like to be certain that readers know why you, the...
View ArticleRe: bad reviews
I used to scared to death of a "bad review", but I've changed my outlook. I now look at the inevitable bad review as an opportunity to let the bad reviewer know I'm not going to take it lying down (if...
View ArticleRe: bad reviews
Keep emotion out of your response. Don't be defensive and don't attack. Stick to the facts without being emotional, defensive, or attacking. I find it's best to sleep on it before responding. Mike
View ArticleRe: bad reviews
I would strongly suggest to stand tall, I have had guests not leave when it was check out time and I said no problem we will just offer you our late check out option. They threatened they would write...
View ArticleRe: bad reviews
I think this line should be eliminated. This is close to calling the people liars. I want to assure our future guests that these problems either did not exist I think marym's response is good as is....
View ArticleRe: bad reviews
lovere@111ps - You do not tell us what the traveler wrote, nor even how many stars, so it really is impossible to give any meaningful response. I have often owners wail over a review that, while not...
View ArticleRe: bad reviews
This post is not in regards to getting sympathy for bad review. This post is not to get any kind of advice on a bad review. I am trying to see if there is anybody else either managers or owners who...
View ArticleRe: bad reviews
I do agree with the general theme above in trying to keep emotions out of responses and be business like - it is hard and we had to redo and rethink our response to our recent experience. Even though I...
View ArticleRe: bad reviews
I'm saving your response for the inevitable bad review. Very nice.Scott
View ArticleRe: bad reviews
To lovere@111ps.....I agree with what marym suggested as your Owner's Response.....I would add what you see in normal font, underlined (that I'd like to be certain that readers know why you, the...
View ArticleRe: bad reviews
I used to scared to death of a "bad review", but I've changed my outlook. I now look at the inevitable bad review as an opportunity to let the bad reviewer know I'm not going to take it lying down (if...
View ArticleRe: bad reviews
Keep emotion out of your response. Don't be defensive and don't attack. Stick to the facts without being emotional, defensive, or attacking. I find it's best to sleep on it before responding. Mike
View ArticleRe: bad reviews
I would strongly suggest to stand tall, I have had guests not leave when it was check out time and I said no problem we will just offer you our late check out option. They threatened they would write...
View ArticleRe: bad reviews
I think this line should be eliminated. This is close to calling the people liars. I want to assure our future guests that these problems either did not exist I think marym's response is good as is....
View ArticleRe: bad reviews
lovere@111ps - You do not tell us what the traveler wrote, nor even how many stars, so it really is impossible to give any meaningful response. I have often owners wail over a review that, while not...
View ArticleRe: bad reviews
This post is not in regards to getting sympathy for bad review. This post is not to get any kind of advice on a bad review. I am trying to see if there is anybody else either managers or owners who...
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Re: bad reviews
I do agree with the general theme above in trying to keep emotions out of responses and be business like - it is hard and we had to redo and rethink our response to our recent experience. Even though I...
View ArticleRe: bad reviews
I am actually a renter who had a very bad experience! We have always been pleased with all our HA/VRBO choices in the past. In a nut shell the property and the resort was not even 50% of what was...
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